It is important to know that according to the company policy request for a refund is a matter which is at the discretion of the company. To expect a refund from the company, you will have to initiate the refund process within 72 hours of delivery.
Reasons to Request a Refund
If wrong items are delivered to your door. If the delivery did not contain some of the items which you ordered. You were asked to give an overcharge, thus the excess charge should be refunded to you. You have received damaged items so you are willing to return them and get a refund.
How to Get a Refund?
You will need to open the Postmates application and if you want to complete this process on your PC, then go to the webpage of Postmates. You can then login into your account. Once you have completed this step, you will have to locate your order history. The order history will be showing the list of your orders. You need to select the order you want a refund for. The page will show you many options which are supposed to address your grievances. You can select your grievance. The page will direct you to another page where you need to give your in-detail feedback about the order. A form needs to be filled up and you are done. Your refund request shall be sent to Postmates.
Refund Policy
Sometimes, Postmates will compensate you with credit points which you can use for your future orders. Postmates usually refunds the total amount only when there is a missing item, or if you receive a different order. For other reasons, you can try placing a return request but it lies at the discretion of Postmates.
When Can You Expect a Refund?
You will be expected to be fast enough to cancel the order even before the restaurant receives it; this will ensure that you get your money back into your account instantly. For other orders, the company mentions that they decide the refunds on a case-by-case basis. Thus, you won’t know when you will be getting your refund. You can only track the status of your case.
While you cannot be sure that you will receive your refund from Postmates, it is advisable to try initiating an action for a refund. The company receives thousands of refund requests due to its large customer base. Thus, it becomes tough to give attention to every case. This is the reason why most of its customers do not usually receive a refund.
Can you get a refund from Postmates if your order is delivered late?
Postmates does refund the money back if your order was delivered late. But this is not a binding policy of Postmates. Usually, Postmates would look into the condition of the product that was delivered late. Only if the condition of the received product is too bad will you get a refund for your order.
What can I do if my Postmates order did not arrive?
When you click on the order with which you have an issue, try to select the best matching concern from the given list. Postmates also gives you access to its contact form. You can use this platform to address your concern regarding the delivery of the product. Usually, in such cases, you can expect Postmates to give you a refund in the mode of credit coins which you can avail for your future orders.
How can I let Postmates know my complaints?
There are various ways through which you can connect with Postmates customer care service. The most preferable way is to fill up the contact form which can be availed on the Postmates webpage. You can also try out tagging Postmates on the social media pages, ensuring that they are active on social media. However, it is a big drawback that Postmates does not give access to any customer service number for public use.
Can you cancel an order on Postmates?
If your order at Postmates has been scheduled to be delivered at a later date, then you can cancel the order easily by logging into your account. This way you are not charged an extra amount as cancellation fees. However, if the delivery agent is on the way to pick up the order then you will be required to pay cancellation fees to compensate them.
